FREQUENTLY ASKED QUESTIONS:

What is the Pricing structure for bulk/wholesale orders?

Please e-mail Customer Support
with a list of products needed for price quote.

Are the items in stock?

Please feel free to contact us, if you would like to check if an item is in stock and we will be happy to inform you.

What kind of payments do you accept?

We take VISA, MasterCard, Discover, American Express and Money Orders. We use PAYPAL via Yahoo! storefront which is on a secure server with SSL (secure sockets layer) for payment processing. All payment and customer information is encrypted to ensure our customer's privacy.

What are your ordering policies?

Customers must submit the correct billing address for their credit card when ordering items on the website. First time customers (except military customers) must have items shipped to the billing address of the credit card. Orders will not be fulfilled if the billing address does not match the one on file at the credit card's bank. Orders will be voided if we do not receive the correct billing information of the credit card within two days of the order. Order completion means you have read, understood and comply with all of our policies. As always, we have the right to refuse any order.

What are your shipping policies?

We utilize the services of UPS and USPS. UPS calculates a real-time shipping rate based on distance and weight. There is a flat rate of $1.50 per pound for USPS orders. Shipping is free with all orders >$200. Items are not guaranteed to be in stock. The cut off time for orders to ship the same business day is 4 P.M. EST. The website does not display inventory, please remember to call if you would like to check if an item is in stock If you choose the wrong shipping method you must pay the additional fees before your order is sent out. Please remember that UPS may require a signature on deliveries. Someone might need to be available to sign for the package. Items that are returned because of three failed delivery attempts will be incurred a $10 penalty in addition to the shipping charges. Items that are shipped to the wrong address (when it is the customer's fault) will also be charged a $10 penalty. Items that are refused will be charged a $10 penalty. Please remember that weekends are not included in estimated shipping times.

What about International orders?

International customers must pay with PayPal and all orders will ship via UPS. We accept international orders from most countries throughout the world and from our neighbors in Canada and Mexico.

What about Export orders?

We handle large export orders from one pallet and up. The buyer is responsible for selecting a freight forwarder and all impending duty fees or customs fees. All payments must be made in full via bank wire transfer before an order can leave our warehouse.

Can I return my order for a refund?

Big Boy Fitness will issue a refund for returned items, less shipping charges. Items may be returned within 14 days upon receipt provided they are unused and unopened. No exceptions will be made.

What are your pricing policies?

We are not responsible for typographical errors and all prices are subject to change. We do not offer price matching. Monthly specials are limited to quantity on hand. Bulk discounts are available for qualifying orders. Gyms and other wholesale accounts are welcome. Please call for wholesale pricing.

Do you have any special offers?

All customer orders receive FREE SAMPLES of new products, while supplies last. Customers placing orders for over $200.00 may receive a FREE T-Shirt, while supplies last.

If I have a question about the supplements and other products we carry or a question about fitness or placing an order is there someone I can talk to? Yes! We are here to answer any questions that our customers may have. We want to help you reach your health and fitness goals.

What makes Big Boy Fitness leaders in their industry?

Large selections of top quality brands available for low prices are just the beginning of what makes us great. We are always available to help our customers in every way we can. Our tech and phone support representatives are very knowledgeable about our products and services.